In this role, you will be in charge of client services and will be responsible for identifying and recruiting new potential clients for MHP, presenting features & benefits of MHP to prospective clients. The incumbent will help develop and implement the MHP health care maintenance program. The incumbent will also assess client satisfaction with the MHP and oversee marketing efforts within MHP, ensuring optimal integration of MHP within the Medical Enterprise. Act as a patient liaison as necessary to maintain flow of practice. Assist with client/patient billing as necessary. Schedule appointments/testing for MHP patients as necessary. Working closely with the MSO (manager) and Director, set up methods of assessing/determining satisfaction rates of individual clients/patients.
The UCLA Medical Hospitality Program (MHP) was developed with, and supported by the Dean of the School of Medicine and CEO of the UCLA Health System. This program caters to a high profile clientele and donors to the University of California. This program is designed to provide the highest level of service to each patient.
Must have the ability to work in a demanding and fast-paced environment with high-profile patients/clients. Ability to represent UCLA in a positive, professional manner and to follow the practice guidelines in maintaining MHP's presence and reputation within the Medical Enterprise. Ability to organize work flow and set priorities under competing demands to ensure that the objectives are met in a timely manner. Ability to maintain confidentiality and to deal with sensitive situations in a tactful and discreet manner. Ability to work under deadlines with heavy workload and changing priorities. Skill in editing materials for proper spelling, grammar and punctuation. Interpersonal skills to establish and maintain cooperative working relationships with faculty, staff, patients, and patients' families. Ability to speak on a one-on-one basis using appropriate vocabulary and grammar to obtain information or to persuade others to accept or adopt a specific opinion, action, etc. Skill in writing concise, logical and grammatically correct correspondence and reports. Skill in organizing material, people and information in systematic way to optimize efficiency.
Associated topics: microbiology, mlt, sample collection, scientist, sterile processing technician, technician, technician ii, technician iii, technician lab, toxicology
• Post ID: 8955472 susanville