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Posted: Thursday, November 30, 2017 8:10 AM

Job DutiesUnder the supervision of the Director of Web & Mobile Applications, the Telehealth Implementation Manager performs analysis, troubleshooting, maintenance, and optimization of existing software applications related to Connected Health. They design, build, test, and support new applications, programs and modules within their portfolio and/or service line. The implementation manager will lead several efforts within the UCLA Connected Health program including research on current telemedicine policies, drafting and coordinating approvals fo new telemedicine health system policies, developing marketing and outreach content for new programs, training of new telehealth providers and administrative staff, and serving as a liaison with current vendors. The implementation manager must achieve in-depth knowledge of the software applications and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application. The implementation manager works with business owners, vendors, and ISS team members to evaluate and recommend solutions to complex problems and requests. Applications Supported: Zoom, Vidyo, remote monitoring applications, Epic mychart integrated telehealth solutions.Job Qualifications. Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. (Epic ambulatory and MyChart certification preferred). Bachelor's Degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.. Three years of experience in a healthcare related organization, telehealth workflow experience preferred. . Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.. Ability to research, organize, analyze, and synthesize data to support effective decision making.. Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.. Ability to manage multiple and competing tasks.. Ability to work effectively as a team player and work with people of all backgrounds, at all levels.. Effective leadership skills and strong customer service orientation.. Superior organizational skills.. Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.. Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.. Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.. Able to assist with technical reports, budget control and development - provided by DiceComputers General


• Location: Susanville

• Post ID: 8659937 susanville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017